Full course description
When people improve the way they communicate, they reduce the risk of unintentionally creating misunderstandings that could lead to conflict and improve their ability to resolve disagreements. Many individuals communicate with the best of intentions and fail to realize that the impact of their communication is often, unfortunately, different from what they intended. To interact with others most effectively, it's critical to be clear on the intent of your communication and ensure that the impact of how you communicate is in line with your original intent.
- Classified Staff