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Reaching for Stellar Service-9/27/22-10/4/22

Ended Oct 5, 2022

Spots remaining: 5

Full course description

  • This course provides skills for developing the service mindset and behaviors that create customer loyalty, even after service failures. This is a foundational course that teaches core skills, knowledge, and attitudes every employee should have. It is a 2-day workshop.
  •  In-Person
  • Lead Learner (Facilitator): Cynthia Redfern and Jackie Feely
  • Credit(s) and Type: Professional Development

 Target Audience

  • Classified Staff
  • Pro-Tech

Timeline Overview


Upon successful completion of this course, participants will be able to:

  • Describe what stellar service is and the challenges of delivering it.
  • Discuss the benefits of customer loyalty to the employee, the organization, and customers.  
  • Explain the importance of the employee's role in building customer loyalty.
  • Identify key defining moments in customer interactions.
  • Identify and discuss the three dimensions of service.
  • Describe the four key qualities that customers expect from stellar service.
  • Use the four key qualities to evaluate and improve the service they deliver.