Reaching for Stellar Service-9/27/22-10/4/22

Ended Oct 5, 2022

Spots remaining: 5

This course provides skills for developing the service mindset and behaviors that create customer loyalty, even after service failures. This is a foundational course that teaches core skills, knowledge, and attitudes every employee should have. It is a 2-day workshop.
In-Person
Lead Learner (Facilitator): Cynthia Redfern and Jackie Feely
Credit(s) and Type: Professional Development

Target Audience

Start date: September 27, 2022
End date: October 4. 2022
Time: 9:00 am - 11:00 am
West Support Center, West Support Center: Mt. Evans Conference Room, 701 Prairie Hawk Dr, Castle Rock, Co, 80109

Upon successful completion of this course, participants will be able to:

Describe what stellar service is and the challenges of delivering it.
Discuss the benefits of customer loyalty to the employee, the organization, and customers.
Explain the importance of the employee's role in building customer loyalty.
Identify key defining moments in customer interactions.
Identify and discuss the three dimensions of service.
Describe the four key qualities that customers expect from stellar service.
Use the four key qualities to evaluate and improve the service they deliver.